🚀 We’re Hiring: Part-Time Commercial Operations Coordinator (Remote)
Bolt Navigation is seeking an experienced Commercial Operations Coordinator to support the fast-moving, multi-faceted demands of a growing medical device start-up.
This part-time, remote role is ideal for someone who thrives in an entrepreneurial environment and enjoys building structure, supporting sales operations, and keeping critical processes running smoothly.
You’ll work cross-functionally with sales, finance, and quality teams to support order processing, logistics coordination, reporting, and other key commercial functions that keep our business moving forward.
If you’re comfortable wearing multiple hats, solving problems, and helping scale operations in a high-growth med-tech environment, we’d love to hear from you.
👉 Apply by emailing a short note on interest with your resume to lynne.murphy@boltnav.com.
JOB DESCRIPTION*
Order Processing & Customer Support:
- Process purchase orders, confirmations, changes and coordinate shipments with contract manufacturer.
- Enter and maintain accurate customer records in QuickBooks, including onboarding new hospital/ASC accounts, verifying billing information, tax status, and payment terms.
- Update quote and distributor trackers.
- Generate invoices in QuickBooks and ensure accurate application of POs to Sales Orders.
- On-board new sales team members, including system access, process orientation, and policy training.
- Respond to customer and field inquiries and provide status updates and documentation.
- Maintain data integrity, lot/unit tracking, and end‑of‑month close support
Inventory, Consignment & Case Support
- Manage consignment replenishment, field transfers, returns, and reconciliation while maintaining accurate system records.
- Coordinate time-sensitive case shipments to ensure on-time surgical readiness.
- Maintain data integrity, lot and unit-level traceability, and regulatory documentation.
- Handle RMAs, credits, and basic complaint intake per SOP, escalating to QA when required.
Trade Show & Event Coordination
- Register and book company participation in industry trade shows and conferences.
- Coordinate booth space selection and contract execution.
- Manage shipment of trade show booths and marketing materials to and from event venues.
- Coordinate with show organizers, freight carriers, and sales team to ensure timely booth setup.
- Track event budgets, invoices, and payment deadlines; forward invoices to Accounting for payment processing.
- Maintain inventory of booth materials and coordinate storage logistics between events.
- Book surgeon travel including flights, hotels, ground transportation, and meeting logistics.
- Ensure travel arrangements comply with company policies and AdvaMed guidelines.
- Track and submit travel and consulting-related invoices and reimbursement documentation to Accounting.
Compliance & Operational Excellence
- Operate in full compliance with company policies, FDA regulations, and AdvaMed standards.
- Maintain confidentiality of customer and patient-related information.
- Identify opportunities to improve workflow efficiency, documentation accuracy, and customer experience.
- Support cross-functional communication between Sales, Operations, Accounting, Quality, and external partners
Behavioral and Interpersonal:
- Must be highly self-motivated.
- Must have commitment to quality and patient outcomes.
- Detail‑oriented and service‑minded.
- Strong analytical abilities and problem-solving skills.
- Able to multitask, meet tight deadlines and prioritize changing demands in a fast-paced, entrepreneurial
Education and Experience Requirements:
- Associate’s required, Bachelor’s degree preferred.
- 2-4+ years in medical device customer service/logisitics or similarly regulated industry.
- Proficiency with ERP/CRM, Excel, and shipping platforms.
*General guidance for hiring. Subject to change.
